Wireless Retail Store Manager FOUNTAIN HILLS | N Saguaro Blvd

Arch Telecom•Fountain Hills, AZ

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the United States. The Retail Store Manager leads a retail team, represents the brand and its core values, and creates an energetic, customer-focused store experience. The manager builds customer relationships, identifies individual needs, and educates customers about devices, services, and technology solutions. The role oversees store sales, inventory, and implementation of programs and initiatives, with responsibility for meeting or exceeding sales goals. The manager leads by example in providing personalized recommendations, demonstrating technology, using digital tools, completing training, and resolving customer issues. The manager also partners with colleagues across business and customer service channels to provide a seamless customer experience, identify small-business leads, and support shared company success.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability to work full time, 45 hours.

Nice To Haves

Leadership ability and confidence in a fast-paced sales environment.
Competitive drive.
Ability to lead a team while serving customers and resolving issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.

Responsibilities

Lead and motivate the retail team by example, sharing best practices and representing the brand and its core values.
Help customers continue their shopping journey across online, customer care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of current technology.
Oversee store functions, including sales, inventory, and implementation of new programs and initiatives.
Meet or exceed store sales goals and recommend personalized device, service, accessory, and Internet of Things solutions.
Provide patient, honest, and empathetic service and sales support.
Use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared company success.