Wireless Retail Sales Associate READING | N 5th St Avg. All in $30 $1000 sign on bonus

Arch Telecom • Reading, PA

1d • Onsite

About The Position

Arch Telecom is a national wireless preferred retailer with more than 200 retail stores across the U.S. The Wireless Retail Sales Associate, also referred to as a Mobile Associate, is part of a retail team that represents the brand, builds customer relationships, and helps customers find wireless products and services suited to their needs. This is a learning role: associates complete training and develop the skills and expertise needed to prepare for promotion to Mobile Expert.

Associates provide a customer-focused shopping experience in a fast-paced retail environment. They help customers continue their shopping journey, demonstrate devices and technology, recommend personalized products and services, and use digital tools to explain coverage, plans, and account options. They also collaborate with colleagues across business and customer service channels to resolve issues and support a seamless customer experience.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Six months of customer service and/or sales experience; retail experience preferred.
• Strong desire to learn customer advocacy skills and build meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, and resolve customer issues.
• Ability to balance customer experience and performance goals.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for full-time (40 hours) or part-time (20+ hours) work.

Nice To Haves

• Retail environment experience.

Responsibilities

• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customers’ individual needs and provide hands-on demonstrations of devices and technology.
• Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
• Approach sales and service needs with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage, plans, services, and device or account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with business and customer service employees to resolve issues and create a seamless customer experience.
• Identify and hand off small business leads.
• Build strong peer relationships and contribute to shared company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, and rewards.
• $1,000 sign-on bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED