Wireless Retail Sales Associate READING | N 5th St Avg. All in $30 $1000 sign on bonus
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 retail stores across the U.S. The Mobile Associate works as part of a retail team, representing the brand and creating engaging customer experiences. This is a learning role: associates build skills and expertise with their team in preparation for promotion to Mobile Expert upon completing training. The role focuses on helping customers find personalized device and service solutions, building customer relationships, and providing patient, honest, and empathetic service. Associates learn to use digital tools and store systems to demonstrate network coverage, explain plans and services, and inspect, review, and troubleshoot devices and accounts. They also collaborate with colleagues across sales, business, and customer service to resolve issues and support a seamless customer experience. The position is available at the N 5th St location in Reading, Pennsylvania. The posting lists full-time availability as 40 hours and part-time availability as 20 or more hours.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time hours (40 hours) or part-time hours (20 or more hours).
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customers’ individual needs and provide hands-on demonstrations of technology in the store.
- Recommend personalized device and service solutions, including accessories and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach customer service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and share accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
- $1,000 sign-on bonus.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
