Store Manager - Zales - Superstition Springs Center

Signet Jewelers•Mesa, AZ

2d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Zales store and reports to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that supports diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates expectations and company initiatives, coaches staff on brand representation and performance, and maintains a professional, honest, and motivating presence. The role ensures strong customer service through training, outreach, follow-up, and issue resolution; analyzes sales and operational performance to identify opportunities and correct problems; and develops plans to achieve sales goals and improve store results. The Store Manager selects, onboards, coaches, and develops talent; establishes an inclusive and respectful workplace; maintains team-member records; and ensures compliance with company policies. The role also maintains store cleanliness, responds to management directives, supports inventory and merchandise processes, and controls discounting, expenses, payroll, and repair departments to improve profit margins. The schedule should generally aim for five days and 40 hours per week during non-peak periods, with opening and closing shifts scheduled according to business needs. Hours increase during peak selling periods. The workweek regularly includes weekends, evenings, holidays, and extended hours. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, and delegate effectively.
Ability to work independently without immediate supervision.
Ability to understand and explain detailed information.
Reliable and dependable.
Ability to communicate with and comprehend others; stand, reach, and move between display cases while handling or feeling merchandise; and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a workweek that regularly includes weekends, evenings, holidays, and extended hours; travel to training and business meetings, including air and overnight travel, may be required.

Nice To Haves

Minimum of 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team-member development goals.
Personally sell, lead, and coach to promote a People First environment and a best-in-class customer experience.
Communicate performance expectations, corporate initiatives, brand standards, and the plans for achieving store goals.
Train team members to deliver exceptional customer experiences; conduct customer outreach and follow up on customer requests and issues.
Attain company sales projections and quotas, and develop strategies to maximize personal and team sales potential.
Review and analyze reports, identify trends and operational problems, and develop and implement improvement plans.
Monitor competitor marketing, merchandising, payment programs, merchandise, and services, and share relevant information with management.
Collaborate with other Signet Store Managers in the mall or vicinity to share information, resources, and objectives.
Select, onboard, coach, and develop talent in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and monitor performance; maintain open communication and accurate team-member data in system records.
Establish a professional, inclusive workplace where team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise-transfer requests, inventories, and requests for information.
Maintain store neatness and cleanliness and comply with company policies and practices.
Improve sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Schedule and work opening and closing shifts, weekdays and weekends, based on operating hours, sales needs, customer traffic, store coverage, and time for coaching and training.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.