Wireless Retail Store Manager SUPERSTITION SPRINGS CENTER

Arch Telecom•Mesa, AZ

3d•$60,000 - $100,000•Onsite

About The Position

Arch Telecom’s Retail Store Manager leads a retail team and brings the brand to life by serving as a brand ambassador and modeling the company’s Core Values. The manager creates energy and excitement around products and services in a fast-paced environment where customer needs come first. The role focuses on building customer relationships, understanding individual needs, and educating customers through demonstrations and recommendations for devices, services, accessories, and Internet of Things (IoT) products. The manager oversees store functions, including sales and inventory, and implements new store programs and initiatives to meet or exceed sales goals. They use digital tools to support customer interactions and onboarding, complete required training, and work with colleagues across business and customer service channels to resolve issues and support a seamless customer experience. The position is based at Superstition Springs Center in Mesa, Arizona, and requires full-time availability of 45 hours per week.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability to work full-time, 45 hours per week.
Leadership ability and confidence in a fast-paced sales environment.
Ability to support customers and provide resolutions to issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.

Responsibilities

Lead the retail team by example, sharing best practices and helping the team succeed in a fast-paced sales environment.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of technology in the store.
Oversee store functions, including sales, inventory, and implementation of new store programs and initiatives, to meet or exceed sales goals.
Sell personalized solutions, including devices, service plans, accessories, and IoT devices.
Maintain a high standard of store readiness and approach service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with business and customer service employees to resolve issues and provide a seamless customer experience.
Identify and hand off small business leads.
Build strong relationships with peers and contribute to shared accountability for company success.