Store Manager - Zales - Superstition Springs Center

Signet Jewelers•Mesa, AZ

1d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Zales store, reporting to the District Manager and overseeing the Assistant Store Manager, Jewelry Consultants, Sales Support, and Inventory Control. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment focused on inclusion, lasting customer relationships, and an exceptional customer experience. The manager communicates company strategy and performance expectations, develops staff, supports corporate initiatives, and represents the brand consistently in customer interactions and store presentation. The position requires a schedule that supports store operations, including opening and closing shifts, weekdays and weekends, and increased hours during peak selling periods. Managers should aim for a five-day, 40-hour work week during non-peak periods. Regular scheduled attendance is essential. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, and delegate effectively.
Ability to work independently without immediate supervision and to understand and explain detailed information.
Reliable and dependable.
Ability to regularly communicate with and comprehend others; stand, reach, and move between display cases to handle merchandise; and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Travel to training sessions and business meetings, including air and overnight travel, may be required.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead day-to-day store operations and achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team-development objectives.
Set and communicate performance expectations and company strategy; ensure team members understand goals and how to achieve them.
Coach and develop staff on operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Deliver and ensure delivery of exceptional customer experiences through training, outreach, communication, issue resolution, and follow-up on customer requests.
Achieve sales projections and quotas by developing strategies to maximize personal and team sales potential.
Review and analyze reports, identify trends and operational issues, and develop plans to address opportunities and improve results.
Monitor competitor marketing, merchandising, and payment programs, and inform management about changing merchandise or service needs and excesses.
Collaborate with Signet managers in the same mall or vicinity to share information, resources, and objectives.
Select and develop talent, provide onboarding, set actionable goals, and monitor performance and progress.
Maintain open communication and encourage team participation and idea sharing; keep team-member data accurate in company systems.
Establish a positive, professional, inclusive workplace and ensure team members, guests, and vendors are treated respectfully.
Respond promptly and accurately to management directives, merchandise transfer and inventory requests, and information requests.
Maintain the neatness and cleanliness of the store and comply with company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Schedule work to meet operating needs, including opening and closing shifts, weekdays and weekends, and additional hours during peak selling periods.
Perform additional duties and projects as assigned.