Wireless Retail Store Manager SUPERSTITION SPRINGS CENTER

Arch Telecom•Mesa, AZ

About The Position

Arch Telecom’s Retail Store Manager leads a retail team and represents the company’s brand and core values. The manager creates energy and excitement around wireless products and services, fosters a fast-paced, customer-focused environment, and builds meaningful relationships with customers. They uncover customer needs and educate, demonstrate, and recommend device and service solutions. The role oversees store functions, including sales, inventory, and the implementation of store programs and initiatives, with the goal of meeting or exceeding sales goals. The manager leads by example, provides a high-quality customer experience, completes training, uses digital tools to support customer interactions, and partners with employees across channels to resolve issues and identify small-business leads. The position is for the Superstition Springs Center location.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work of 45 hours.
Leadership ability, competitive drive, and confidence in a fast-paced sales environment.
Ability to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills.

Responsibilities

Lead the retail team by example and serve as a brand ambassador.
Help customers continue their shopping journey across online, customer-care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of current technology.
Oversee store sales, inventory, and implementation of new store programs and initiatives.
Sell personalized device and service solutions, including accessories and Internet of Things devices.
Maintain a strong store and customer-service experience, approaching sales and service needs with patience, honesty, and empathy.
Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with business and customer-service employees to resolve customer issues and provide a seamless experience.
Identify and hand off small-business leads.
Build peer relationships and promote shared accountability for company success.