T-Mobile Retail Associate Manager PARKERSBURG | Pike St

Arch Telecom•Parkersburg, WV

6d•Onsite

About The Position

Arch Telecom, a national T-Mobile Preferred Retailer with more than 200 stores, is hiring a Retail Associate Manager (RAM) in Parkersburg on Pike Street. RAMs are brand ambassadors who bring the T-Mobile brand and Arch Telecom’s Core Values to life. They focus on customers in a fast-paced retail environment by building relationships, identifying customer needs, and educating customers about device and service solutions. This is a learning role. The RAM develops customer-service and sales skills while assisting the Retail Store Manager with daily operations and coaching. The role includes completing training on in-store experiences, systems, processes, and reference resources, and working with colleagues across channels to provide a seamless customer experience and support the company’s success.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to lead a team and share best practices.
Effectiveness with operational, financial, and performance management.
Strong communication skills with team members and customers.

Nice To Haves

Prior wireless sales experience.

Responsibilities

Help customers continue their shopping journey, whether it began online, through Customer Care, or in a store.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Use side-by-side selling to recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Assist the Retail Store Manager with daily operations and coaching.
Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on in-store experiences, skills, processes, systems, and reference resources.
Partner with employees across business and customer-service channels to resolve issues and provide a seamless customer experience.
Identify small-business leads and hand them off successfully.
Build peer relationships and contribute to shared accountability for company success.
Lead the team by sharing best practices, serving customers, and helping resolve issues.