T-Mobile Retail Store Manager PARKERSBURG | Pike St

Arch Telecom•Parkersburg, WV

6d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. The Retail Store Manager leads a retail team, represents the T-Mobile brand and Arch Telecom’s core values, and creates energy and excitement around products and services. The manager prioritizes customer needs, builds customer relationships, and educates customers by demonstrating and recommending suitable devices and services. The role oversees store functions including sales, inventory, and implementation of store programs and initiatives, with responsibility for meeting or exceeding sales goals. The manager leads by example in providing personalized solutions and a first-class customer experience, using digital tools to explain coverage, plans, and services and to inspect, review, and troubleshoot devices and accounts. The position also involves completing training, partnering across business and customer service channels, resolving customer issues, identifying small-business leads, and supporting team accountability and success.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability to work full-time, 45 hours per week.
Leadership ability and competitive drive in a fast-paced sales environment.
Ability to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with teams and customers.

Responsibilities

Lead and develop the retail team by example, sharing best practices and helping the team succeed in a fast-paced sales environment.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of current technology.
Oversee store sales, inventory, and implementation of new programs and initiatives; meet or exceed sales goals.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Provide patient, honest, and empathetic customer service.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and promote shared accountability for company success.