T-Mobile Retail Sales Associate NEW YORK | E 116th St Avg. All in $30
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused shopping experience. This is a learning role: associates build the skills and expertise needed to advance to Mobile Expert after completing training. Associates help customers find personalized device, service, accessory, and Internet of Things solutions. They guide customers through purchases with thoughtful questions, informative answers, demonstrations, and patient, honest, empathetic service. They also learn to use digital tools to demonstrate network coverage and plans, inspect and troubleshoot devices and accounts, and support onboarding. The role involves completing training on store experiences, processes, systems, and reference resources, and partnering with colleagues across sales, business, and customer service to resolve issues, identify small-business leads, and provide a seamless customer experience. The position is available with full-time (40 hours) or part-time (20+ hours) availability.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, and help resolve customer issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Provide a high-quality customer experience and build customer loyalty.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customer needs and demonstrate current technology in the store.
- Recommend personalized devices, plans, accessories, and Internet of Things products.
- Guide customers through purchasing with thoughtful questions, informative answers, and product expertise.
- Approach sales and service needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage and plans and to inspect, review, and troubleshoot devices and accounts.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with colleagues across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships, share best practices, and contribute to the team's success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
