T-Mobile Retail Associate Manager NEW YORK | E 116th St

Arch Telecom•New York, NY

1d•$19 - $21•Onsite

About The Position

Arch Telecom’s Retail Associate Managers (RAMs) work as part of a retail team to bring the T-Mobile brand to life. They serve as brand ambassadors, creating energy and excitement around products and services while focusing on customers’ needs. RAMs build new and existing customer relationships, identify needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role: the associate manager develops skills with the team and assists the Retail Store Manager with operational duties. The role combines customer service, sales, training, and store operations in a fast-paced retail environment. RAMs help customers continue their shopping journey, demonstrate technology, recommend personalized solutions, guide customers through purchases, use digital tools, and partner with employees across channels to resolve issues and identify small-business leads. The position is full-time, 40 hours per week, at the New York E 116th Street location.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to lead a team and share best practices.
Effectiveness with operational, financial, and performance management.
Strong communication skills with team members and customers.

Nice To Haves

Prior wireless sales experience.

Responsibilities

Provide a best-in-class customer experience and build customer loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Use side-by-side selling to recommend personalized devices, service plans, accessories, and Internet of Things (IoT) products.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
Assist the Retail Store Manager with daily operations and coaching.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared accountability for company success.
Share best practices and help lead the team while serving customers and resolving issues.