T-Mobile Retail Sales Associate FARMINGTON | E Main St

Arch Telecom • Farmington, NM

2d • Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores. Mobile Associates work as part of a retail team to represent the T-Mobile brand, create excitement about products and services, and focus on customer needs. This is a learning role: associates build the skills and expertise needed to advance to Mobile Expert after completing training.

Associates help customers continue their shopping journey, explore their needs, and experience technology through in-store demonstrations. They recommend personalized device, service, and accessory solutions; guide customers through purchases; and address service and sales needs with patience, honesty, and empathy. Associates also learn to use digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and support customer onboarding.

The role includes completing training on the in-store experience, systems, processes, and reference resources. Associates collaborate with colleagues across sales and customer-service channels to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and contribute to team success.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time (40 hours) or part-time (20 or more hours) work.
• Strong desire to learn customer-advocacy skills and build meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.
• Six months of customer service and/or sales experience.

Nice To Haves

• Retail-environment customer service or sales experience.

Responsibilities

• Provide a high-quality customer experience and build customer loyalty.
• Help customers continue their shopping journey, whether they began online, through Customer Care, or in store.
• Explore customer needs and provide hands-on demonstrations of technology.
• Recommend personalized device, service, accessory, and Internet of Things solutions.
• Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
• Address sales and service needs with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage and plans, and to inspect, review, and troubleshoot devices and accounts.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Work with colleagues across business and customer-service channels to resolve issues and deliver a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships, share best practices, and contribute to company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• Culture of care and excellence.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED