Wireless Retail Store Manager FARMINGTON | E Main St

Arch Telecom•Farmington, NM

22h•Onsite

About The Position

Arch Telecom is a national wireless preferred retailer with more than 200 stores across the U.S. The Retail Store Manager leads a retail team, serves as a brand ambassador, and creates an energetic, customer-focused store environment. The manager builds customer relationships, identifies individual needs, and demonstrates and recommends devices, services, accessories, and Internet of Things products. The role oversees store operations, including sales, inventory, and implementation of new programs and initiatives, while working to meet or exceed sales goals. The manager uses digital tools to explain coverage and plans, support device and account inspections and troubleshooting, and improve customer onboarding. The role also includes completing training and partnering with colleagues across business and customer service to resolve issues, hand off small-business leads, and deliver a seamless customer experience. This is a full-time role requiring 45 hours of availability. The position requires standing for long periods and lifting objects weighing up to 25 pounds. Arch Telecom describes diversity and inclusion as foundational to its organization.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for a full-time, 45-hour workweek.
Leadership ability and confidence in a fast-paced sales environment.
Ability to share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.

Responsibilities

Lead the retail team by example and demonstrate the behaviors and practices needed to succeed in a sales environment.
Help customers continue their shopping journey across online, customer care, and in-store channels.
Explore customers’ needs and provide hands-on demonstrations of current technology.
Oversee store functions, including sales, inventory, and implementation of new programs and initiatives, to meet or exceed sales goals.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Maintain a strong in-store experience and address service and sales needs with patience, honesty, and empathy.
Use digital tools to explain coverage, plans, services, device and account inspections, reviews, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with colleagues in business and customer service to resolve issues and deliver a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and encourage shared accountability for company success.