Wireless Retail Store Manager PORT WASHINGTON | Main St
About The Position
Arch Telecom’s Retail Store Manager leads a retail team and serves as a brand ambassador, creating energy and excitement around wireless products and services. The manager provides a fast-paced, customer-focused experience by building customer relationships, identifying needs, and educating customers about device and service solutions. The role oversees store functions, including sales, inventory, and implementation of new programs and initiatives, with the goal of meeting or exceeding sales targets. The manager demonstrates personalized selling, uses digital tools to support customer interactions and onboarding, completes required training, and partners with employees across business and customer-service channels to resolve customer issues and hand off small-business leads. The position requires full-time availability for 45 hours.
Requirements
- At least 18 years of age.
- Wireless sales experience.
- High school degree or GED.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for full-time work of 45 hours.
- Leadership ability and competitive drive in a fast-paced sales environment.
- Ability to lead a team, share best practices, serve customers, and resolve issues.
- Effectiveness with operational, financial, and performance management.
- Strong communication skills.
Responsibilities
- Lead the retail team by example and share sales and service best practices.
- Help customers continue their shopping journey across online, customer-care, and in-store channels.
- Explore customers’ needs and demonstrate current technology in the store.
- Oversee store sales, inventory, and implementation of new programs and initiatives to meet or exceed sales goals.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Use digital tools to explain coverage, plans, services, devices, and accounts, and to support troubleshooting and onboarding.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with business and customer-service employees to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive salary pay.
- Bonus earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
