Wireless Retail Sales Associate PORT WASHINGTON | Main St

Arch Telecom•Port Washington, NY

8d•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the brand, create enthusiasm for products and services, and focus on customers’ needs. This is a learning role: Associates develop the skills and expertise needed to advance to Mobile Expert after completing training. Associates help customers continue their shopping journey, explore their needs, and experience the latest technology through hands-on demonstrations. They recommend personalized device, service, and accessory solutions; guide customers through purchases; and approach sales and service interactions with patience, honesty, and empathy. Associates also learn to use digital tools to demonstrate coverage, plans, services, and device and account troubleshooting. The role includes completing training on the in-store experience, systems, processes, and reference resources. Associates partner with colleagues across sales and customer service to resolve issues, provide a seamless customer experience, identify and hand off small-business leads, and support shared team success.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.
Six months of customer service and/or sales experience; retail experience preferred.
Strong desire to learn and build meaningful connections with customers.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to learn from peers and store leaders, share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Retail environment experience.

Responsibilities

Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of current technology.
Recommend personalized devices, service plans, accessories, and Internet of Things products through side-by-side selling.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Handle sales and service needs with patience, honesty, and empathy.
Learn and use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with business and customer service employees to resolve issues and create a seamless customer experience.
Identify small-business leads and hand them off successfully.
Build strong peer relationships and contribute to shared accountability and team success.