Wireless Retail Store Manager FARMINGTON | E Main St

Arch Telecom•Farmington, NM

2d•$60,000 - $100,000•Onsite

About The Position

Arch Telecom’s Retail Store Manager leads a retail team and serves as a brand ambassador, creating energy and excitement around wireless products and services. The manager sets an example in a fast-paced sales environment where customers come first, building meaningful connections and identifying customers’ needs to educate them about and recommend devices and service solutions. The manager oversees store functions including sales, inventory, and implementation of store programs and initiatives, and works to meet or exceed sales goals. They help customers continue their shopping journey across online, Customer Care, and in-store channels; demonstrate technology; and recommend personalized device, service, accessory, and Internet of Things solutions. They also use digital tools and complete training to improve customer interactions, onboarding, product knowledge, and troubleshooting. The role involves partnering with employees across business and customer-service channels to resolve issues, create a seamless customer experience, hand off small-business leads, and support shared company success. The position requires full-time availability of 45 hours per week. The listed salary range is $60,000–$100,000 base plus commission per year.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Leadership ability and confidence in a fast-paced sales environment.
Competitive drive.
Ability to lead a team while serving customers and resolving issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with teams and customers.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work of 45 hours per week.

Responsibilities

Lead the retail team by example and share sales and service best practices.
Create an energetic, customer-focused store experience and build customer relationships.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of current technology.
Oversee store sales, inventory, and implementation of new programs and initiatives.
Meet or exceed store sales goals by recommending personalized device and service solutions, accessories, and Internet of Things devices.
Use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
Complete training on in-store experience, skills, processes, systems, and reference resources.
Partner with business and customer-service employees to resolve customer issues and create a seamless experience.
Identify and hand off small-business leads.
Build peer relationships and promote shared accountability for company success.