Wireless Retail Associate Manager PORT WASHINGTON | Main St
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. The Retail Associate Manager works as part of a retail team to represent the brand, create enthusiasm for products and services, and prioritize customer needs. This is a learning role: the associate manager develops relevant skills alongside the team and assists the Retail Store Manager with operational duties. The role focuses on creating a high-quality customer experience, building customer relationships, identifying individual needs, demonstrating technology, and recommending personalized device, service, and accessory solutions. The associate manager also uses digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and support customer onboarding. The position includes training, collaboration with colleagues across sales and customer service, and helping identify and hand off small-business leads.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to lead the team, share best practices, serve customers, and resolve issues.
- Effectiveness with operational, financial, and performance management.
- Strong communication skills with customers and the team.
- Prior wireless sales experience.
Responsibilities
- Provide a high-quality customer experience and build customer loyalty.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customers’ needs and demonstrate technology in the store.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
- Assist the Retail Store Manager with daily operations and coaching.
- Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Bonus earnings.
- Automatic raises when reaching attainable milestones.
- Opportunities for career advancement.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Diversity and inclusion as a foundational company principle.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
