Wireless Retail Sales Associate PORT WASHINGTON | Main St
About The Position
Arch Telecom’s Mobile Associates work as part of a retail team to represent the brand and deliver a strong customer experience. They build new and existing customer relationships, learn to identify customer needs, and educate customers by demonstrating and recommending devices and services. This is a learning role, with training intended to develop the skills and expertise needed for promotion to Mobile Expert. The associate helps customers continue their shopping journey, explores individual needs through hands-on demonstrations, and recommends personalized solutions, including accessories and Internet of Things devices. They guide customers through purchases with thoughtful questions, informative answers, patience, honesty, and empathy. Associates also learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting. The role includes completing training on the in-store experience, skills, processes, systems, and reference resources. Associates partner with employees across sales and service channels to resolve issues, support a seamless customer experience, identify and hand off small-business leads, and contribute to team success.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn and develop customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
- Explore customer needs and provide hands-on demonstrations of technology.
- Recommend personalized device and service solutions, including accessories and Internet of Things devices.
- Guide customers through purchases with thoughtful questions, informative answers, and relevant expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
