T-Mobile Retail Sales Associate FARMINGTON | E Main St
About The Position
Arch Telecom’s Mobile Associates work as part of a retail team to represent the T-Mobile brand and create energy and excitement around its products and services. They focus on customers’ needs, build new relationships and strengthen existing ones, and develop expertise in identifying customer needs and recommending device and service solutions. This is a learning role, with training intended to build the skills and expertise needed to pursue promotion to Mobile Expert. Mobile Associates learn and build proficiency in customer service while providing a strong customer experience and building loyalty. They help customers continue their shopping journey, demonstrate technology, recommend personalized device, service, accessory, and Internet of Things solutions, and guide customers through purchases with thoughtful questions and informative answers. They also learn to use digital tools to explain coverage, plans, services, and device and account features, and complete training on store experience, systems, processes, and resources. Associates partner with colleagues across business and customer service channels to resolve customer issues, identify and hand off small-business leads, and support a seamless customer experience. The role calls for patience, honesty, empathy, a willingness to learn and share best practices, and the ability to balance customer experience with performance goals. The posting describes full-time availability as 40 hours and part-time availability as 20 or more hours.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore individual customer needs and provide hands-on demonstrations of technology in the store.
- Recommend personalized device and service solutions, including accessories and Internet of Things devices.
- Guide customers through purchasing with thoughtful questions, informative answers, and product expertise.
- Approach service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans, services, and device and account features, including inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and share accountability for the company’s success.
- Balance customer experience with performance goals while serving customers and resolving issues.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
