T-Mobile Retail Sales Associate BALTIMORE | E Monument St

Arch Telecom•Baltimore, MD

1d•Onsite

About The Position

Arch Telecom, a national T-Mobile Preferred Retailer with more than 200 U.S. stores, is hiring a Mobile Associate to represent the T-Mobile brand as part of a retail team. This is a learning role: associates develop the skills and expertise needed to pursue promotion to Mobile Expert after completing training. The role centers on creating an energetic, customer-focused experience, building relationships, learning customers’ needs, and recommending relevant devices and services. Associates help customers continue their shopping journey, demonstrate technology, and guide purchases with thoughtful questions and informative answers. They use digital tools to explain coverage, plans, services, and device or account features, and complete training on the in-store experience, systems, and processes. They work with colleagues across retail, business, and customer service channels to resolve issues, share leads, and support a seamless customer experience. The posting offers full-time availability at 40 hours or part-time availability at 20 or more hours per week. The role requires standing for long periods and lifting objects up to 25 pounds. Arch Telecom describes diversity and inclusion as foundational to its organization and welcomes applicants with diverse perspectives, backgrounds, and experiences.

Requirements

At least 18 years of age.
High school degree or GED.
Six months of customer service and/or sales experience; retail experience preferred.
Ability to stand for long periods.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time work at 40 hours or part-time work at 20 or more hours per week.
Strong desire to learn and develop customer advocacy skills and meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to collaborate with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Retail environment experience.

Responsibilities

Provide customer service and build customer loyalty while delivering a high-quality in-store experience.
Help customers continue their shopping journey, whether they started online, through Customer Care, or in a store.
Explore customers’ individual needs and provide hands-on demonstrations of technology.
Recommend personalized device, service-plan, accessory, and Internet of Things solutions.
Guide customers through purchasing with thoughtful questions, informative answers, and product expertise.
Address sales and service needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans, services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.