T-Mobile Retail Sales Associate BOONTON | Wootton St

Arch Telecom • Boonton, NJ

1d • Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work on a retail team to represent the T-Mobile brand and Arch Telecom’s core values. They create energy around products and services, focus on customers’ needs, and build new and lasting customer relationships. This is a learning role: associates develop the skills and expertise needed to advance to Mobile Expert after completing training.

The role involves learning and delivering customer service, providing an excellent customer experience, and building customer loyalty. Associates help customers continue their shopping journey, explore their needs, demonstrate technology, and recommend personalized device, service, and accessory solutions. They guide customers through purchases with thoughtful questions and clear answers, and approach sales and service needs with patience, honesty, and empathy.

Associates learn to use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting. They complete training in the in-store experience, new skills and processes, and company systems and resources. They also work with colleagues across sales, business, and customer service channels to resolve issues, refer small-business leads, and contribute to shared results.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Six months of customer service and/or sales experience; retail experience preferred.
• Strong desire to learn and build meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time (40 hours) or part-time (20+ hours) work.

Nice To Haves

• Retail environment experience.

Responsibilities

• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customer needs and provide hands-on demonstrations of devices and technology.
• Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
• Guide customers through purchases using thoughtful questions, informative answers, and product expertise.
• Address service and sales needs with patience, honesty, and empathy.
• Learn and use digital tools to demonstrate network coverage, plans, services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills and processes, systems, and reference resources.
• Partner with colleagues across channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.
• Develop customer-service and sales skills in preparation for promotion to Mobile Expert upon training completion.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• Culture of care and excellence.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED