T-Mobile Retail Sales Associate BOONTON | Wootton St
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused experience. This is a learning role: associates build the skills and expertise needed to progress to Mobile Expert after completing training. The role focuses on understanding customers’ needs, making meaningful connections, and educating them about devices, services, accessories, and Internet of Things products. Associates guide customers through their purchasing experience, demonstrate technology, and use digital tools to explain coverage, plans, and services, as well as inspect, review, and troubleshoot devices and accounts. They also partner with colleagues across sales, business, and customer service to resolve issues and deliver a seamless customer experience.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20 or more hours).
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and develop customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Learn and develop customer service skills while providing a high-quality customer experience and building customer loyalty.
- Help customers continue their shopping journey, whether they began online, through Customer Care, or in a store.
- Explore customers’ individual needs and demonstrate technology in store.
- Recommend personalized devices, service plans, accessories, and Internet of Things products.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
- Address sales and service needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, explain plans and services, and inspect, review, and troubleshoot devices and accounts.
- Complete training on the in-store experience, skills and processes, systems, and reference resources.
- Partner with colleagues across business and customer service to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- A culture of care and excellence.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
