T-Mobile Retail Sales Associate MORRISTOWN | Morris St

Arch Telecom•Morristown, NJ

2d•$16 - $30•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates are part of a retail team that brings the T-Mobile brand to life. They serve as brand ambassadors, create excitement around products and services, and focus on building meaningful customer relationships in a fast-paced retail environment. This is a learning role. You will work with your team to build the skills and expertise needed to progress to Mobile Expert after completing training. You will learn customer service and sales skills while delivering a strong customer experience, helping customers find device and service solutions, and using digital tools to demonstrate coverage, plans, services, and device or account features. You will also complete training on the in-store experience, processes, systems, and reference resources, and collaborate with colleagues across business and customer service channels to resolve issues and identify small-business leads.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 lbs.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.
Six months of customer service and/or sales experience.

Nice To Haves

Retail environment experience is preferred.
Desire to learn and master customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to learn and share best practices with peers and store leaders while serving customers and resolving issues.
Ability to balance customer experience and performance goals.

Responsibilities

Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
Explore customers’ individual needs and demonstrate current technology in-store.
Recommend personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Approach service and sales needs with patience, honesty, and empathy.
Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on in-store experiences, new skills and processes, systems, and reference resources.
Partner with employees across channels to provide a seamless customer experience and resolve issues.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.