T-Mobile Retail Sales Associate MORRISTOWN | Morris St

Arch Telecom•Morristown, NJ

1d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. Mobile Associates work as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. They create energy and excitement around products and services, focus on customers’ needs, and build new and lasting customer relationships. This is a learning role: associates develop the skills and expertise needed to prepare for promotion to Mobile Expert after completing training. The role involves helping customers continue their shopping journey, demonstrating technology, recommending personalized device, service, and accessory solutions, and guiding customers through purchases with thoughtful questions and informative answers. Associates learn to use digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and support customer onboarding. They complete training on store experiences, processes, systems, and reference resources, and work with colleagues across sales, business, and customer service to resolve issues, identify small-business leads, and provide a seamless customer experience. The position requires a customer-focused, team-oriented approach and the ability to balance customer experience with performance goals. Candidates must be at least 18, have a high school diploma or GED, be able to stand for extended periods and lift up to 25 pounds, and have reliable transportation. The posting lists full-time availability of 40 hours or part-time availability of 20 or more hours.

Requirements

At least 18 years of age.
High school diploma or GED.
Ability to stand for long periods.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either 40 hours per week full-time or 20 or more hours per week part-time.
Six months of customer service and/or sales experience.

Nice To Haves

Customer service or sales experience in a retail environment is preferred.

Responsibilities

Provide a high-quality customer experience and build customer loyalty while learning customer-service skills.
Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
Explore individual customer needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
Guide customers through purchases using thoughtful questions, informative answers, and product expertise.
Address sales and service needs with patience, honesty, and empathy.
Learn and use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on in-store experiences, skills, processes, systems, and reference resources.
Partner with colleagues across business and customer-service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared accountability for company success.