T-Mobile Retail Sales Associate BALTIMORE | E Monument St
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. Mobile Associates are members of a retail team who represent the T-Mobile brand and Arch Telecom’s core values. They create enthusiasm around products and services, prioritize customer needs, and build meaningful customer relationships through education, demonstrations, and personalized recommendations. This is a learning role that prepares the associate for promotion to Mobile Expert after completing training. The associate learns customer service and sales skills while delivering a strong in-store experience. They help customers continue their shopping journey, explore their needs, demonstrate technology, and guide them through purchases. Associates also learn to use digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and support customer onboarding. They partner with colleagues across sales, business, and customer service to resolve issues, identify small-business leads, and provide a seamless customer experience. The role offers full-time or part-time availability. Compensation is listed as $15.00–$30.00 per hour, with uncapped commission and additional sales incentives. Benefits listed include an employee stock ownership program, a discounted T-Mobile wireless plan, and health benefits for full-time employees.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work with peers and store leaders, learn and share best practices, and serve customers.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Six months of customer service and/or sales experience.
- Retail environment experience preferred.
Responsibilities
- Learn and build proficiency in customer service while delivering a high-quality customer experience and building loyalty.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customer needs and provide hands-on demonstrations of technology in the store.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and share accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
