T-Mobile Retail Sales Associate KOKOMO | E Blvd

Arch Telecom•Kokomo, IN

2d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates are part of a retail team that represents the T-Mobile brand, creates excitement about products and services, and focuses on customer needs. This is a learning role: associates build the skills and expertise needed to progress to Mobile Expert after completing training. The role involves helping customers continue their shopping journey, learning about their needs, demonstrating technology, and recommending personalized devices, services, accessories, and Internet of Things products. Associates guide customers through purchases with thoughtful questions and clear information, approach sales and service needs with patience and empathy, and use digital tools to demonstrate coverage, plans, and device and account support. They complete training on store experiences, processes, systems, and reference resources, and work with colleagues across business and customer service to resolve issues, identify small-business leads, and create a seamless customer experience. The position is available on a full-time schedule of 40 hours or a part-time schedule of 20 or more hours. Applicants must be at least 18, have a high school degree or GED, be able to stand for extended periods and lift up to 25 pounds, and have reliable transportation.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time work (40 hours) or part-time work (20 or more hours).
Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Six months of customer service and/or sales experience; retail experience preferred.

Responsibilities

Learn and build proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
Help customers continue their shopping journey, whether they started online, through Customer Care, or in a store.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Work alongside teammates to recommend personalized devices and services, including accessories and Internet of Things devices.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Approach sales and service needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on in-store experiences, new skills and processes, systems, and reference resources.
Partner with colleagues across business and customer service to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.