T-Mobile Retail Sales Associate KOKOMO | E Blvd
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. Mobile Associates work as part of a retail team to represent the T-Mobile brand and create engaging customer experiences. This is a learning role: associates build the skills and expertise needed to advance to Mobile Expert after completing training. Associates help customers continue their shopping journey, explore their needs, and evaluate devices, services, accessories, and Internet of Things products through personalized recommendations and hands-on demonstrations. They use digital tools to explain coverage and plans, and to inspect, review, and troubleshoot devices and accounts. Associates also partner with colleagues across retail, business, and customer service to resolve issues, identify small-business leads, and contribute to a seamless customer experience. The role requires a customer-focused approach, a willingness to learn, and the ability to balance customer experience with sales goals. The position is available with full-time (40 hours) or part-time (20+ hours) availability.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience is preferred.
Responsibilities
- Learn and develop proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
- Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
- Explore customers’ individual needs and demonstrate technology in-store.
- Recommend personalized solutions, including devices, service plans, accessories, and Internet of Things products.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with colleagues across channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability and company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
