T-Mobile Retail Sales Associate CAMBRIDGE | 1st Ave E
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. They create energy and excitement around products and services, prioritize customer needs, and build new and lasting customer relationships. This is a learning role in which the associate develops the skills and expertise needed to be promoted to Mobile Expert upon completion of training. The associate learns customer service and sales skills while delivering a high-quality customer experience and building customer loyalty. They help customers continue their shopping journey, demonstrate technology, recommend devices, services, and accessories, and guide customers through purchases with thoughtful questions and informative answers. They also learn to use digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and support customer onboarding. Associates complete training on the in-store experience, skills, processes, systems, and reference resources. They work with colleagues across business and customer service channels to resolve issues, identify and hand off small-business leads, and contribute to a seamless customer experience and the team’s success. The position is available full-time or part-time, with stated availability of 40 hours for full-time or 20 or more hours for part-time.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time hours (40 hours) or part-time hours (20 or more hours).
- Six months of customer service and/or sales experience.
- Strong desire to learn and develop customer advocacy skills and meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience is preferred.
Responsibilities
- Help customers continue their shopping journey, whether they began online, through Customer Care, or in a store.
- Explore customer needs and provide hands-on demonstrations of technology in the store.
- Sell personalized solutions, including devices, services, accessories, and Internet of Things products.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage and explain plans and services.
- Help with device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
