T-Mobile Retail Sales Associate FRANKLIN LAKES | Franklin Ave

Arch Telecom•Franklin Lakes, NJ

2d•$10 - $30•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and deliver customer service in a fast-paced, fun environment. They build meaningful customer connections, learn to identify customer needs, and educate customers about devices and services through demonstrations and personalized recommendations. This is a learning role: associates work with their team to develop the skills and expertise needed for promotion to Mobile Expert after completing training. The role involves helping customers continue their shopping journey, whether it began online, through Customer Care, or in-store; recommending devices, service plans, accessories, and Internet of Things products; and guiding customers through purchases with thoughtful questions, informative answers, patience, honesty, and empathy. Associates also learn to use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting. They complete training on the in-store experience, processes, systems, and reference resources. Associates partner with colleagues across business and customer service channels to resolve customer issues, create a seamless experience, identify and hand off small-business leads, and support shared goals. The role requires balancing customer experience with performance goals and working alongside peers and store leaders to learn and share best practices. The position is available with either full-time (40 hours) or part-time (20+ hours) availability.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.
Six months of customer service and/or sales experience; retail experience is preferred.

Nice To Haves

Retail environment experience.
A strong desire to learn and master customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Effectiveness at balancing customer experience and performance goals.

Responsibilities

Help customers resume their shopping journey, whether it began online, through Customer Care, or in-store.
Explore individual customer needs and provide hands-on demonstrations of technology in the store.
Recommend personalized solutions, including devices, service plans, accessories, and Internet of Things products.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
Approach sales and service needs with patience, honesty, and empathy.
Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.
Balance customer experience with performance goals while learning and sharing best practices.