T-Mobile Retail Sales Associate RONKONKOMA - Ronkonkoma Ave | NY
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Mobile Associates are brand ambassadors who work as part of a retail team to represent T-Mobile products and services, build customer relationships, and provide an engaging customer experience. This is a learning role: associates complete training and develop the skills and expertise needed to prepare for promotion to Mobile Expert. The role focuses on understanding customers’ needs, demonstrating technology, and recommending personalized device, service, and accessory solutions. Associates use digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and guide customers through purchases. They partner with colleagues across sales, business, and customer service to resolve issues and provide a seamless experience. The position is available full-time (40 hours) or part-time (20+ hours) and pays $17.00–$30.00 per hour. Full-time employees are eligible for health benefits. The posting also lists an Employee Stock Ownership Program, uncapped commission, milestone-based automatic raises, career advancement opportunities, a discounted T-Mobile wireless plan, and sales incentives and rewards.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience is preferred.
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Responsibilities
- Learn and build proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
- Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
- Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
- Work alongside teammates to recommend personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage and plans, and to inspect, review, and troubleshoot devices and accounts.
- Complete training in the in-store experience, skills, processes, systems, and reference resources.
- Partner with colleagues across business and customer service to resolve issues and provide a seamless customer experience.
- Identify and hand off small business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay of $17.00–$30.00.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
