T-Mobile Retail Sales Associate FRANKLIN LAKES | Franklin Ave
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. Mobile Associates are part of a retail team that represents the T-Mobile brand, creates enthusiasm for its products and services, and focuses on customers’ needs. This is a learning role: Associates work with their team to develop the skills and expertise needed to advance to Mobile Expert after completing training. Associates help customers continue their shopping journey, explore their needs, and experience technology through in-store demonstrations. They recommend personalized devices, services, accessories, and Internet of Things products; guide customers through purchases; and address sales and service needs with patience, honesty, and empathy. Associates learn to use digital tools, store systems, and reference resources to support customer interactions, onboarding, and troubleshooting. Associates also partner with colleagues across retail, business, and customer service to resolve issues, identify and hand off small-business leads, and provide a seamless customer experience. The role requires balancing customer experience with performance goals in a fast-paced sales environment.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and develop customer advocacy skills and meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20 or more hours) work.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
- Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device and service solutions, including accessories and Internet of Things devices.
- Guide customers through purchasing decisions by asking thoughtful questions, providing informative answers, and sharing product expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate coverage, plans, services, and device or account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with colleagues across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to team success while providing a first-class customer experience.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
