T-Mobile Retail Sales Associate RAMSEY N Franklin Tpke
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the United States. Mobile Associates are part of a retail team that represents the T-Mobile brand and Arch Telecom’s core values. They create energy around products and services, focus on customers’ needs, and build meaningful customer relationships. This is a learning role: associates develop the skills and expertise needed to pursue promotion to Mobile Expert after completing training. The role involves helping customers continue their shopping journey, demonstrating technology, recommending personalized device and service solutions, and guiding customers through purchases. Associates use digital tools to explain network coverage and services, inspect and troubleshoot devices and accounts, and support the in-store customer experience. They also collaborate with business and customer service teams to resolve issues, identify small-business leads, and contribute to shared team success.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience preferred.
Responsibilities
- Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
- Explore customers’ needs and provide hands-on demonstrations of technology.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage and services and to inspect, review, and troubleshoot devices and accounts.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Collaborate with colleagues across business and customer service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
