T-Mobile Retail Sales Associate RAMSEY N Franklin Tpke

Arch Telecom • Ramsey, NJ

1d • Onsite

About The Position

Arch Telecom’s Mobile Associates (MAs) work as part of a retail team to bring the T-Mobile brand to life. They serve as brand ambassadors, creating energy and excitement around products and services while focusing on customer needs. In this learning role, associates build the skills and expertise needed to qualify for promotion to Mobile Expert after completing training.

Associates help customers continue their shopping journey, explore their needs, and choose personalized device and service solutions. They demonstrate technology, guide customers through purchasing decisions, and provide patient, honest, and empathetic service. They also use digital tools to explain coverage, plans, services, and device or account features, and complete training on the in-store experience, systems, processes, and reference resources.

Associates work with teammates and employees across business and customer service channels to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and contribute to the team’s success. The role is available with full-time (40 hours) or part-time (20+ hours) availability.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Six months of customer service and/or sales experience; retail experience preferred.
• Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time (40 hours) or part-time (20+ hours) work.

Nice To Haves

• Retail environment experience.

Responsibilities

• Help customers continue their shopping journey, whether they started online, through Customer Care, or in a store.
• Explore individual customer needs and provide hands-on demonstrations of in-store technology.
• Recommend personalized device and service solutions, including accessories and Internet of Things (IoT) devices.
• Guide customers through purchases by asking thoughtful questions, answering informatively, and sharing expertise.
• Address service and sales needs with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with employees across channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build strong peer relationships and contribute to team and company success.
• Provide a first-class customer experience while working toward performance goals.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Opportunities for career advancement.
• Culture of care and excellence.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, rewards, and other bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED