T-Mobile Retail Store Manager NEW HARTFORD | Seneca Tpke

Arch Telecom•Town of New Hartford, NY

1d•$60,000 - $140,000•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. The Retail Store Manager leads a retail team and represents the T-Mobile brand and Arch Telecom’s core values. The manager sets an example as a brand ambassador, builds energy around products and services, and helps create a fast-paced, customer-focused store environment. The role involves building customer relationships, understanding individual needs, and educating customers about suitable devices and services. The manager oversees store operations and leads the team toward sales goals, including managing sales and inventory and implementing new store programs and initiatives. They help customers continue their shopping journey across online, customer care, and in-store channels; demonstrate technology and digital tools; and recommend personalized solutions, accessories, and Internet of Things devices. The manager also completes required training and works with colleagues across business and customer service channels to resolve issues and provide a seamless customer experience. This is a full-time position requiring 45 hours of availability. The role requires prior wireless sales experience, a high school degree or GED, reliable transportation, the ability to stand for long periods, and the ability to lift objects weighing up to 25 pounds.

Requirements

Be at least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work of 45 hours.

Nice To Haves

Leadership ability and a competitive drive.
Confidence succeeding in a fast-paced sales environment.
Willingness to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness with operational, financial, and performance management.
Strong communication skills with both team members and customers.

Responsibilities

Lead the retail team by example and represent the T-Mobile brand and Arch Telecom’s core values.
Help customers continue their shopping journey across online, customer care, and in-store channels.
Explore customers’ needs and provide hands-on demonstrations of technology and devices.
Ensure the store meets or exceeds sales goals and oversee sales, inventory, and implementation of store programs and initiatives.
Sell personalized device and service solutions, including accessories and Internet of Things devices.
Keep the store at its best and address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
Complete training on in-store experience, skills, processes, systems, and reference resources.
Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small business leads.
Develop strong peer relationships and promote shared accountability for company success.