T-Mobile - Retail Store Manager - Muskegon, MI

United Wireless•Muskegon, MI

3d•Onsite

About The Position

The Retail Store Manager leads by example and inspires the team to deliver an exceptional customer experience. This role oversees store operations—including hiring, scheduling, training, marketing, and asset protection—and ensures the store runs smoothly, efficiently, and in line with company standards. The manager is the primary point of contact for store employees and is responsible for building a motivated, engaged, high-performing team while meeting sales, customer experience, and operational goals. The position is hourly, with competitive pay based on experience and qualifications. Employees are eligible to earn uncapped commission based on individual performance; total compensation varies with hourly wages, sales performance, and commission earnings. Benefits listed for full-time employees include health, dental, and vision insurance; short- and long-term disability and life insurance; paid time off; an employee phone-service discount; and additional T-Mobile perks. United Wireless is a wireless retailer headquartered in Farmington Hills, Michigan. Established in 2007, the company has grown to more than 100 locations in 13 states. It describes its culture as inclusive and supportive, with a focus on excellence, opportunity, teamwork, growth, innovation, and helping employees reach their personal and professional potential. The company is an equal-opportunity employer and can provide reasonable accommodations for individuals with disabilities to perform essential job functions.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States.
High school diploma, GED, or equivalent required.
Reliable transportation required.
Flexible schedule required.
1–3 years of experience in retail sales and sales management required.
Strong communication, leadership, and customer service skills.
Ability to motivate, coach, and develop a team.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to stand for extended periods and perform physical tasks as needed.

Nice To Haves

Previous leadership experience within a retail environment preferred.

Responsibilities

Lead and develop a high-performing team through coaching, feedback, recognition, and performance management.
Provide exceptional customer service and assist with customer concerns when needed.
Oversee staffing, scheduling, training, and employee development.
Hire and onboard individuals who align with United Wireless values.
Drive sales performance and ensure the store meets established goals and success metrics.
Manage store inventory, merchandising, and operational excellence.
Oversee marketing initiatives and ensure promotional programs are executed appropriately.
Support loss prevention and asset protection efforts.
Stay current on products, services, sales strategies, and leadership practices.
Create an inclusive and positive environment where employees feel supported and motivated.
Follow and enforce United Wireless policies, procedures, and standards.
Maintain a productive, customer-focused, and results-driven store environment.
Perform other duties as assigned.