T-Mobile - Retail Store Manager - Muskegon, MI
About The Position
The Retail Store Manager leads by example to inspire a team to deliver an exceptional customer experience and connect customers to their world. The manager oversees store operations, including hiring, scheduling, training, marketing, and asset protection, and ensures the store operates smoothly, efficiently, and in accordance with company standards. This role is the primary point of contact for store employees and is responsible for building a motivated, engaged, and high-performing team while achieving sales, customer experience, and operational goals. The position requires strong leadership and a thorough understanding of the retail environment. It involves coaching and developing employees, supporting customers, driving sales performance, managing inventory and merchandising, executing promotional programs, and maintaining a positive, productive, customer-focused store environment. This is an hourly position with competitive pay based on experience and qualifications, plus eligibility for uncapped commission. Total compensation varies based on hourly wages, sales performance, and commission earnings.
Requirements
- Must be at least 18 years old.
- Must be authorized to work in the United States.
- High school diploma, GED, or equivalent required.
- Reliable transportation required.
- Flexible schedule required.
- 1–3 years of experience in retail sales and sales management required.
- Strong communication, leadership, and customer service skills.
- Ability to motivate, coach, and develop a team; work in a fast-paced environment; and manage multiple priorities.
- Ability to stand for extended periods and perform physical tasks as needed.
Nice To Haves
- Previous leadership experience within a retail environment.
Responsibilities
- Lead and develop a high-performing team through coaching, feedback, recognition, and performance management.
- Provide exceptional customer service and assist with customer concerns when needed.
- Oversee staffing, scheduling, training, and employee development.
- Hire and onboard individuals who align with United Wireless values.
- Drive sales performance and ensure the store meets established goals and success metrics.
- Manage store inventory, merchandising, and operational excellence.
- Oversee marketing initiatives and ensure promotional programs are executed appropriately.
- Support loss prevention and asset protection efforts.
- Stay current on products, services, sales strategies, and leadership practices.
- Create an inclusive and positive environment where employees feel supported and motivated.
- Follow and enforce United Wireless policies, procedures, and standards.
- Maintain a productive, customer-focused, and results-driven store environment.
- Perform other duties as assigned.
Benefits
- Health, dental, and vision insurance.
- Short-term disability, long-term disability, and life insurance.
- Paid time off (PTO).
- Employee phone discount on service.
- Additional T-Mobile perks.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
