T-Mobile Retail Sales Associate BLOOMINGTON | N Veterans Pkwy
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work on a retail team to represent the T-Mobile brand and Arch Telecom’s core values. They create enthusiasm for products and services, prioritize customer needs, and build new and lasting customer relationships. This is a learning role: Associates develop the skills and expertise needed to advance to Mobile Expert after completing training. Associates provide a high-quality customer experience while learning customer service and sales skills. They help customers continue their shopping journey, explore individual needs, demonstrate technology, and recommend personalized device, service, accessory, and Internet of Things solutions. They use digital tools to explain coverage and plans and to inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, new skills and processes, systems, and reference resources. Associates collaborate with colleagues across business and customer service channels to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and contribute to shared goals. The role requires balancing customer experience with performance goals in a fast-paced sales environment. Full-time (40 hours) or part-time (20+ hours) availability is specified.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience is preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, and serve customers.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Learn and build proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
- Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
- Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
- Use side-by-side selling to recommend personalized devices, service plans, accessories, and Internet of Things devices.
- Guide customers through purchasing with thoughtful questions, informative answers, and product expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage and plans, and to inspect, review, and troubleshoot devices and accounts.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and share accountability for company success.
- Balance customer experience with performance goals.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
