T-Mobile Retail Sales Associate MUNDELEIN | W Maple Ave

Arch Telecom • Mundelein, IL

2d • Onsite

About The Position

Arch Telecom's Mobile Associates work as part of a retail team to represent the T-Mobile brand and create energy and excitement around its products and services. They focus on customer needs, build new and existing customer relationships, and develop expertise in identifying needs and recommending devices and services. This is a learning role, with training intended to build the skills needed for promotion to Mobile Expert.

The associate provides a strong customer experience while learning customer service and sales skills. They help customers continue their shopping journey, demonstrate technology, recommend personalized solutions, and guide customers through purchases. They use digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and complete training on store processes and systems. They also work with colleagues across business and customer service channels to resolve issues, hand off small-business leads, and support a seamless customer experience.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time (40 hours) or part-time (20+ hours) work.
• Six months of customer service and/or sales experience.

Nice To Haves

• Retail environment experience is preferred.

Responsibilities

• Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
• Explore customers' individual needs and provide hands-on demonstrations of in-store technology.
• Recommend personalized device, service, accessory, and Internet of Things solutions.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
• Address service and sales needs with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Partner with employees across channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• A culture of care and excellence.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, rewards, and other bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED