T-Mobile Retail Sales Associate BAKERSFIELD | Mount Vernon Ave

Arch Telecom•Bakersfield, CA

1d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores. Mobile Associates are members of a retail team who represent the T-Mobile brand, create enthusiasm for its products and services, and focus on customer needs. This is a learning role: Associates work with their teams to develop the skills and expertise needed to qualify for promotion to Mobile Expert after completing training. Associates help customers continue their shopping journey, explore their needs, and experience demonstrations of in-store technology. They recommend personalized device, service, accessory, and Internet of Things solutions; guide customers through purchases; and address sales and service needs with patience, honesty, and empathy. They learn to use digital tools and complete training on in-store practices, systems, and resources. Associates also collaborate with colleagues across business and customer service channels to resolve issues, hand off small-business leads, and support a seamless customer experience.

Requirements

At least 18 years of age.
High school degree or GED.
Six months of customer service and/or sales experience; retail experience preferred.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20 or more hours) work.
Strong desire to learn customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to collaborate with peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Retail environment experience.

Responsibilities

Help customers continue their shopping journey, whether they began online, through Customer Care, or in a store.
Explore customer needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
Address sales and service needs with patience, honesty, and empathy.
Learn and use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on in-store experiences, skills, processes, systems, and reference resources.
Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to team success while providing a first-class customer experience.