T-Mobile Retail Sales Associate MUNDELEIN | W Maple Ave
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work on a retail team to represent the T-Mobile brand and deliver a high-quality customer experience. They build relationships with customers, learn to identify customer needs, and educate, demonstrate, and recommend devices and services. This is a learning role: associates work with their team to develop the skills and expertise needed to pursue promotion to Mobile Expert after completing training. The role involves helping customers continue their shopping journey, demonstrating technology, and finding personalized solutions that may include devices, service plans, accessories, and Internet of Things products. Associates use digital tools to explain coverage and services, inspect and troubleshoot devices and accounts, and guide customers through purchases. They complete training on the in-store experience, systems, processes, and reference resources, and work with colleagues across business and customer service channels to resolve issues and support a seamless customer experience. The position offers hourly pay of $15.00–$18.00, uncapped commission earnings, automatic raises upon reaching milestones, and opportunities for career advancement. Both full-time availability (40 hours) and part-time availability (20 or more hours) are accepted.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience is preferred.
- A strong desire to learn and develop customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, and help customers resolve issues.
- Ability to balance customer experience and performance goals.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time work (40 hours) or part-time work (20 or more hours).
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore individual customer needs and provide hands-on demonstrations of technology.
- Use side-by-side selling to recommend personalized devices, service plans, accessories, and Internet of Things products.
- Guide customers through purchasing decisions by asking thoughtful questions, answering informatively, and sharing expertise.
- Approach service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans and services, and device or account inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships, share best practices, and contribute to team success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
