T-Mobile Retail Sales Associate BAKERSFIELD | Mount Vernon Ave

Arch Telecom•Bakersfield, CA

2d•$17 - $30•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates are brand ambassadors who work as part of a retail team to represent T-Mobile products and services, create enthusiasm, and prioritize customer needs. They build new customer relationships and strengthen existing ones by learning to identify needs, demonstrate technology, and recommend suitable devices and services. This is a learning role: associates develop the skills and expertise needed to progress to Mobile Expert after completing training. The role focuses on delivering a high-quality customer experience while supporting sales goals. Associates help customers continue their shopping journey, explore solutions through hands-on demonstrations, and guide purchases with thoughtful questions and informed recommendations. They use digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and support customer onboarding. Associates complete training on store experiences, systems, processes, and reference resources, and collaborate with colleagues across sales, business, and customer service to resolve issues and identify small-business leads. The posting lists full-time or part-time availability. The role is based at the Bakersfield, California, Mount Vernon Avenue store, and offers an hourly pay range of $16.90–$30.00, plus uncapped commission potential and sales incentives.

Requirements

At least 18 years of age.
High school degree or GED.
Six months of customer service and/or sales experience; retail experience preferred.
Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
Competitive drive and confidence in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20 or more hours) work.

Nice To Haves

Retail-environment customer service or sales experience.

Responsibilities

Learn and build proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
Explore customer needs and provide hands-on demonstrations of technology in the store.
Use side-by-side selling to recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
Address service and sales needs with patience, honesty, and empathy.
Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve issues and deliver a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared accountability for company success.
Provide a first-class customer experience while working toward performance goals.