T-Mobile Retail Associate Manager RONKONKOMA - Ronkonkoma Ave | NY

Arch Telecom•Town of Brookhaven, NY

21h•$19 - $21•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Its Retail Associate Managers (RAMs) work as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. RAMs create energy and excitement around products and services, prioritize customer needs, and build new and lasting customer relationships by identifying needs, educating customers, demonstrating products, and recommending device and service solutions. This is a learning role that involves building skills with the team and assisting the Retail Store Manager with store operations. The position combines customer service, sales, team leadership, and operational support in a fast-paced retail environment. The RAM helps customers continue their shopping journey across online, customer care, and in-store channels; demonstrates current technology; recommends personalized solutions, accessories, and Internet of Things devices; and guides customers through purchasing decisions. The role also includes training on store processes and systems, using digital tools to demonstrate coverage and services, troubleshooting devices and accounts, resolving customer issues, and partnering with colleagues across business and customer service channels. The position is full-time, 40 hours per week, at the Ronkonkoma Ave store in Ronkonkoma, New York. Listed pay is $19.00–$21.00 base plus commission per month. Health benefits are offered to full-time employees.

Requirements

Be at least 18 years of age.
Have a high school degree or GED.
Be able to stand for long periods of time.
Be able to lift objects weighing up to 25 pounds.
Have reliable transportation.
Demonstrate leadership, competitive drive, and confidence in a fast-paced sales environment.
Be willing to lead the team, share best practices, serve customers, and help resolve issues.
Be effective with operational, financial, and performance management.
Have strong communication skills with team members and customers.

Nice To Haves

Prior wireless sales experience.

Responsibilities

Provide best-in-class customer service and build customer loyalty.
Help customers continue their shopping journey across online, customer care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchasing experiences by asking thoughtful questions, providing informative answers, and sharing expertise.
Assist the Retail Store Manager with daily operations and coaching.
Use digital tools to demonstrate network coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
Identify and hand off small business leads.
Share best practices, support the team, and help resolve customer issues.