T-Mobile Retail Associate Manager MILLER PLACE | NY-25A
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. Retail Associate Managers (RAMs) are part of a retail team that represents the T-Mobile brand and Arch Telecom’s Core Values. They create energy and excitement around products and services, prioritize customer needs, and build new and lasting customer relationships. This is a learning role: RAMs develop their skills with their team while assisting the Retail Store Manager with operational duties. RAMs provide a high-quality customer experience by helping customers continue their shopping journey, exploring individual needs, demonstrating technology, and recommending personalized device, service, and accessory solutions. They guide customers through purchases, use digital tools to explain coverage and plans, and help with device and account review and troubleshooting. They complete training on in-store experiences, skills, processes, systems, and reference resources. RAMs also partner with employees across business and customer service channels to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and build accountable peer relationships. The role is full-time, 40 hours per week, at the MILLER PLACE | NY-25A location in Miller Place, New York. The listed pay range is $19.00–$30.00 base plus commission per month.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Ability and willingness to work full-time, 40 hours per week.
Nice To Haves
- Prior wireless sales experience.
- Competitive drive and confidence in a fast-paced sales environment.
- Leadership ability and willingness to support the team while serving customers and resolving issues.
- Effectiveness with operational, financial, and performance management.
- Strong communication skills with both teammates and customers.
Responsibilities
- Provide a best-in-class customer experience and build customer loyalty.
- Help customers resume their shopping journey, whether it began online, through Customer Care, or in-store.
- Explore customer needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized devices, services, accessories, and Internet of Things (IoT) products.
- Guide customers through purchases with thoughtful questions, informative answers, and expertise.
- Assist the Retail Store Manager with daily operations and coaching.
- Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on in-store experiences, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
- Lead and support the team by sharing best practices and helping resolve customer issues.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Bonus earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Health benefits for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
