T-Mobile Retail Sales Associate MILLER PLACE | NY-25A
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and create an energetic, customer-focused experience. This is a learning role: associates build the skills and expertise needed to pursue promotion to Mobile Expert after completing training. Associates help customers continue their shopping journey, explore their needs, and discover technology through in-store demonstrations. They recommend personalized device, service, accessory, and Internet of Things solutions; guide customers through purchases; and address sales and service needs with patience, honesty, and empathy. They also learn to use digital tools to demonstrate coverage, plans, and services and to inspect, review, and troubleshoot devices and accounts. Associates complete training on the in-store experience, systems, processes, and reference resources. They partner with colleagues across business and customer service channels to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and contribute to shared team success. The role requires balancing customer experience with performance goals in a fast-paced retail environment.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20 or more hours) work.
- Strong desire to learn and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing best practices.
- Ability to balance customer experience and performance goals.
Responsibilities
- Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
- Explore individual customer needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device and service solutions, including accessories and Internet of Things devices.
- Guide customers through purchasing decisions by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address customer service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with business and customer service employees to resolve issues and deliver a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to team success while delivering customer service.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
