T-Mobile Retail Store Manager MILLER PLACE | NY-25A

Arch Telecom•Sound Beach, NY

23h•$60,000 - $120,000•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. The Retail Store Manager leads a retail team, serves as a T-Mobile brand ambassador, and creates an energetic, customer-focused store experience. The manager builds customer relationships, identifies individual needs, and educates customers about devices, services, and other solutions. The role oversees store operations and performance, including sales, inventory, and implementation of store programs and initiatives. The manager leads by example in sales and customer service, develops employees, and partners with colleagues across business and customer service channels to resolve issues and identify small-business leads. The position includes completing training on customer experience, new skills and processes, systems, and reference resources.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability to work full time, 45 hours.

Nice To Haves

Competitive drive and confidence in a fast-paced sales environment.
Willingness to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.

Responsibilities

Lead the retail team by example and create energy and excitement around T-Mobile products and services.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ needs and provide hands-on demonstrations of devices and technology.
Ensure the store meets or exceeds sales goals and oversee sales, inventory, and implementation of store programs and initiatives.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Provide patient, honest, and empathetic service and sales support.
Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills and processes, systems, and reference resources.
Partner with business and customer service employees to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Develop peer relationships and promote shared accountability for company success.