Wireless Retail Associate Manager MILLER PLACE | NY-25A

Arch Telecom•Miller Place, NY

13h•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 retail stores across the United States. The Retail Associate Manager (RAM) is part of a retail team responsible for representing the brand, delivering a strong customer experience, and supporting the Retail Store Manager with daily operations. This is a learning role that involves building sales and customer-service skills while helping the team meet customer needs. RAMs build relationships with customers, identify their needs, demonstrate technology, and recommend device, service, and accessory solutions. They use digital tools to explain coverage and plans, and to inspect, review, and troubleshoot devices and accounts. They also complete training, partner with colleagues across channels to resolve customer issues and identify small-business leads, and contribute to a collaborative team culture. The position is full-time, 40 hours per week, in Miller Place, New York. The posting describes hourly pay, bonus earnings, and automatic raises tied to attainable milestones. Health benefits are available to full-time employees.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Leadership ability and confidence in a fast-paced sales environment.
Willingness to lead teammates, share best practices, and help resolve customer issues.
Effectiveness with operational, financial, and performance management.
Strong communication skills with teammates and customers.

Nice To Haves

Prior wireless sales experience.

Responsibilities

Provide a best-in-class customer experience and build customer loyalty.
Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
Explore customers’ needs and demonstrate the latest in-store technology.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchasing with thoughtful questions, informative answers, and product expertise.
Assist the Retail Store Manager with daily operations and coaching.
Use digital tools to demonstrate network coverage and explain plans and services.
Inspect, review, and troubleshoot devices and customer accounts.
Complete training on in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer-service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Share best practices, help lead the team, and contribute to team success.