Wireless Retail Associate Manager MILLER PLACE | NY-25A
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. The Retail Associate Manager (RAM) works as part of a retail team to represent the brand, create enthusiasm for products and services, and focus on customers in a fast-paced retail environment. RAMs build customer relationships, identify customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role. The RAM develops required skills alongside the team and assists the Retail Store Manager with operational duties. The position includes completing training on in-store experiences, processes, systems, and reference resources, as well as using digital tools to support customer interactions and onboarding.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Ability to work full time, 40 hours.
- Leadership ability and willingness to guide a team, share best practices, serve customers, and resolve issues.
- Competitive drive and confidence in a fast-paced sales environment.
- Effectiveness in operational, financial, and performance management.
- Strong communication skills with customers and the team.
Nice To Haves
- Prior wireless sales experience.
Responsibilities
- Provide a high-quality customer experience and build customer loyalty.
- Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
- Explore customer needs and demonstrate current technology in-store.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, answering informatively, and sharing expertise.
- Assist the Retail Store Manager with daily operations and coaching.
- Use digital tools to demonstrate coverage, plans and services, and device or account inspection, review, and troubleshooting.
- Complete training on in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across business and customer-service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and share accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Bonus earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
