Wireless Retail Store Manager MILLER PLACE | NY-25A

Arch Telecom•Sound Beach, NY

2d•$60,000 - $120,000•Onsite

About The Position

Arch Telecom’s Retail Store Manager leads a retail team and serves as a brand ambassador, creating energy and excitement around wireless products and services. The manager prioritizes customer needs, builds new and existing customer relationships, and educates customers about device and service solutions in a fast-paced retail environment. The role oversees store functions, including sales, inventory, and implementation of new programs and initiatives, while ensuring the store meets or exceeds sales goals. The manager demonstrates personalized selling, guides customers through technology and service options, uses digital tools to support customer interactions and onboarding, and completes required training. The manager also partners with colleagues across business and customer service channels to resolve issues, create a seamless customer experience, and identify small-business leads. This is a full-time position in Miller Place, New York, with 45-hour availability required. The stated salary range is $60,000–$120,000 per year, base plus commission.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work, stated as 45 hours.
Leadership ability and a competitive drive in a fast-paced sales environment.
Ability to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness with operational, financial, and performance management.
Strong communication skills with team members and customers.

Responsibilities

Lead the retail team by example and share sales and customer-service best practices.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of in-store technology.
Oversee sales, inventory, store programs, and initiatives to meet or exceed sales goals.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with business and customer-service employees to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and contribute to shared accountability for company success.