Wireless Retail Store Manager MILLER PLACE | NY-25A

Arch Telecom•Miller Place, NY

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 U.S. stores. The Retail Store Manager leads a retail team, acts as a brand ambassador, and creates an energetic, customer-focused store experience. The manager helps customers find wireless products and services suited to their needs, builds customer relationships, and models the company’s core values in a fast-paced sales environment. The role oversees store operations, including sales, inventory, and implementation of new programs and initiatives. The manager is responsible for meeting or exceeding sales goals, developing team members, maintaining a strong in-store experience, and partnering with colleagues across business and customer service channels to resolve customer issues and identify small-business leads. The position requires full-time availability for 45 hours and includes standing for extended periods and lifting objects up to 25 pounds.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Leadership ability and confidence in a fast-paced sales environment.
Competitive drive and willingness to lead a team while serving customers.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.
Ability to stand for long periods.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for full-time work of 45 hours.

Responsibilities

Lead the retail team by example and serve as a brand ambassador.
Help customers continue their shopping journey across online, customer-care, and in-store channels.
Explore customer needs and demonstrate current technology in the store.
Ensure the store meets or exceeds sales goals and oversee sales, inventory, and new programs and initiatives.
Sell personalized device, service-plan, accessory, and Internet of Things solutions.
Maintain a high-quality store experience and address customer needs with patience, honesty, and empathy.
Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer-service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build peer relationships and promote shared accountability for company success.
Share best practices and help team members serve customers and resolve issues.