Wireless Retail Sales Associate MILLER PLACE | NY-25A
About The Position
Arch Telecom’s Mobile Associates work as part of a retail team to represent the brand, create excitement around its products and services, and provide a customer-focused experience. This is a learning role: associates build the skills and expertise needed to pursue promotion to Mobile Expert after completing training. They learn customer service and sales while building customer loyalty, understanding individual needs, demonstrating technology, and recommending personalized device and service solutions. Associates also learn to use digital tools and company systems, complete training on store processes and resources, and partner with colleagues across sales, business, and customer service to resolve issues and support a seamless customer experience.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20 or more hours) work.
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and resolving issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Six months of customer service and/or sales experience.
- Retail environment experience preferred.
Responsibilities
- Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
- Explore customers’ individual needs and provide hands-on demonstrations of current technology.
- Use side-by-side selling to recommend personalized device and service solutions, including accessories and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, answering informatively, and sharing product expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build relationships with peers and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
